Jollibee Speaks About “Jay Bee”, Delivery Guy Incident

Rappler.com

Jollibee released a statement following the rage of netizens regarding the alleged “Jay Bee”, who boasted getting free food from the company through deception,.

In a statement released by the Jollibee management, it said that the report submitted by one of its branches in Metro Manila matches the story posted by the “swindler customer” on his Facebook wall.

“There was a delivery transaction with similarities to the one you inquired about,” Jollibee Philippines public relations director Arline Adeva told Rappler on Monday, July 6.

The customer who identify himself as “Jay Bee” (not a real name), drew ire online earlier this week when he bragged about his trick sabotaging the delivery guy in order to get a free food. He even posted a photo of him raising a middle finger directly to his bashers.

Original Story: Lawyers: Guy Who Brags over Getting Free Food from Jollibee Could Face Multiple Criminal Charges

The assigned rider, who wished not to be named, “arrived at the building’s reception area at exactly 12:50 am, well within the 20 minute delivery guarantee,” stressed Adeva.

Based on the statement of the rider, he “waited at the lobby as the building receptionist was calling the customer to inform him of the delivery.”

In a reply to a friend who reacted to his post, Jay Bee boasted: “Ang totoo hindi naman talaga late, ‘di ko lang sinasagot ang tawag ng receptionist sa baba, dun pa langhold na siya. After 1 minute, sinagot ko, pagdating sa unitko, of course late. Hahaha.”

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What happened according to the delivery guy

The probe which Jollibee conducted after the controversial post made rounds on social media sites revealed the following details:

• The transaction was recorded on July 1 at 12:28 am wherein a customer placed the following order: Champ value meal (with regular fries and drink), spaghetti value meal (with regular drink) and one chocolate sundae via our 8-7000 Jollibee Delivery hotline.
• A call center agent advised the customer that the total bill is P266.20.
• He was also informed about Jollibee Delivery’s service guarantee policy which states that if the products are not delivered at the lobby of the delivery address within 20 minutes (based on retail trade area coverage) after the call was completed, he will be given P200 worth of Jollibee gift certificates as goodwill.
• The time of completion of call at 12:31 am was synchronized by the agent with the customer.

Jollibee however said that charging a rider for late delivery is against the company policy.

Jollibee reminded the public to treat riders “with the same courtesy, honesty, and respect that they deserve.”

Source: Rappler.com / Carla Gamboa/

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